![](/article1.jpg)
AFCA has a range of resources to help you understand and navigate the complaint resolution process. The majority of publications and resources are available publicly on the AFCA website.
![](~/article2.jpg)
Other user charge information is available through the Invoices tab on the Portal. Read more about membership costs in the funding model fact sheet.
![](~/article3.jpg)
The Australian Financial Complaints Authority (AFCA) will generally try to first resolve a complaint by informal methods and reach a settlement between you and the financial firm through negotiation or conciliation.
However, if we make a formal decision, there are a number of outcomes – also called ‘remedies’ – that we can provide under our Rules.